Crisp Chat

Crisp Chat

(4.8)
Freemium
Web
Best for: All-in-One Customer Messaging Platform
Crisp Chat preview
246 upvotes
446 bookmarks
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Our Verdict

Crisp Chat is a comprehensive customer messaging platform that stands out with its seamless omnichannel syncing and advanced automation. It's more than just a live chat widget, offering a full suite of features including live chat, bots, email, CRM, and team inboxes. Its ease of use and powerful capabilities make it an excellent choice for businesses looking to enhance their customer support and sales processes.

About Crisp Chat

Crisp Chat is an all-in-one customer messaging platform designed to streamline business communication across multiple channels. It unifies live chat, email, Messenger, Instagram, WhatsApp, and more in a single inbox, layering in automation, chatbots, and CRM features. Designed for sales, support, and marketing teams, it empowers businesses to automate replies, personalize conversations, track customer behavior, and close more deals without juggling tools. Crisp Chat offers real-time interactions, AI-based automations, and a built-in knowledge base, making it a modern customer support powerhouse. Its shared inbox, co-browsing, help desk, and chatbot builder make it a one-stop solution for onboarding users or resolving issues.

Review Summary

Performance Score
A+ Responsive, real-time engagement with minimal latency and great uptime
Content/Output Quality
Conversational & Contextual Feels human, well-integrated responses
Interface
Sleek & Unified Cross-channel inbox and collaboration-friendly workspace
AI Technology
Chatbot Automation
AI Technology
NLP-based Routing
AI Technology
Real-Time CRM Sync
AI Technology
Trigger Workflows
Purpose of Tool
Centralize and automate customer messaging across all channels
Compatibility
Web-Based App, iOS/Android, CMS & CRM Integrations
Pricing
Free Plan + Paid Tiers starting at $25/month per workspace
Rating
4.8/5
Features 4.8
Accessibility 4.8
Compatibility 4.7
User Friendliness 4.8

Who Is This Tool Best For?

  • Startups: Streamline support, automate onboarding, and unify all messages in one place without costly tools.
  • E-commerce Stores: Convert visitors, recover carts, and provide real-time product assistance across web and mobile.
  • SaaS Companies: Offer in-app support, track user behavior, and scale communication with AI-driven workflows.
  • Agencies and Teams: Collaborate on support tickets, track user satisfaction, and route messages with precision.

Key Features

Live Chat Widget
Shared Inbox
Chatbot & Automation Builder
Email & Social Messaging Sync
Real-Time CRM
Helpdesk Knowledge Base
Campaign & Drip Messaging
Co-Browsing
Analytics & User Behavior Tracking
Custom Integrations & APIs

Pricing Plans

Free Plan

$0
  • Basic live chat
  • Inbox features

Paid Tiers

from $25/month per workspace
  • Advanced automation
  • Integrations
  • Chatbot logic
  • CRM syncing

Pros & Cons

Pros

  • Unified inbox across email, chat, social, and more
  • Customizable chatbots and drip campaigns
  • Powerful automations without coding
  • Excellent user interface and mobile apps
  • Built-in CRM and team collaboration

Cons

  • Advanced features require paid plans
  • Slight learning curve for setting up workflows
  • Limited chatbot logic on lower tiers
  • Some integrations only available in Pro plan
  • No full-fledged ticketing system (more inbox-driven)

Frequently Asked Questions

Yes, the free plan includes the basic live chat widget and shared inbox functionality—perfect for small teams getting started.
Absolutely. Crisp unifies messages from email, Messenger, Instagram, WhatsApp, and more in one central inbox.
You can build chatbots, trigger workflows, send drip campaigns, and auto-assign messages using conditions and tags.
Yes, it features a lightweight CRM that updates in real-time as conversations happen, complete with contact and behavioral insights.
Yes, Crisp offers responsive mobile apps for iOS and Android, letting you chat and manage customer interactions on the go.

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